Frequently Asked Questions
Everything you need to know about your medical equipment orders.
How long will it take to receive my order?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 3 to 7 business days via UPS or FedEx.
Do you accept health insurance or Medicare?
At this time, DMEsuperstore is a direct-to-consumer retailer. We do not bill insurance companies directly, but we can provide a detailed invoice for you to submit for reimbursement.
What is your return policy for medical supplies?
Unopened and unused items can be returned within 30 days of purchase. For hygiene and safety reasons, certain items like bathroom safety products and personal respiratory equipment cannot be returned once opened.
Are your products covered by a warranty?
Yes, all durable medical equipment sold on our site comes with a standard manufacturer's warranty. Please check the specific product page for detailed warranty terms.
Do I need a prescription to order from your store?
A prescription is only required for specific restricted items such as oxygen concentrators and CPAP machines. If a prescription is needed, it will be clearly noted on the product page.
Can I track my shipment?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.